Information for LMS Providers

1. CallTracker documentation
2. AutoMatch documentation
3. FinanceBoost documentation

Key information to parse Accepted and Missed Call Lead E-mails

With the launch of our Listing-level CallTracker solution, dealers using Lead Management Systems (LMSs) can now seamlessly integrate accepted and missed call leads directly into their LMSs, streamlining lead management and enhancing efficiency. To ensure these new emails can be received and the call and listing information within them is parsed correctly, LMS providers need to review their configuration setup based on the information provided below and make adjustments, if needed.

"From" e-mail address:
Both e-mails about accepted and missed calls will be sent from the e-mail address no-reply@rtm.autoscout24.com

Subject pattern:

Accepted call e-mails

DE: Knd.-Nr: [sell_ID]. Angenommener Anruf um [time], [make] [model] ([MIA]/[NFM])

AT: Knd.-Nr: [sell_ID]. Angenommener Anruf um [time], [make] [model] ([MIA]/[NFM])

NL: Klantnr: [sell_ID]. Aangenomen oproep voor [make] [model] ([MIA]/[NFM])

BE-NL: Klantnr.: [sell_ID]. Beantwoordde op [time] een oproep over deze [make] [model], uit ([MIA]) tier

BE-FR: N° client : [sell_ID]. Appel reçu à [time], [make] [model] ([MIA])

FR: N° client : [sell_ID]. Appel reçu à [time], [make] [model] ([MIA])

IT: SellID [sell_ID] - Richiesta telefonica accettata alle [time], [make] [model] ([MIA])

Missed call e-mails

DE: Knd.-Nr: [sell_ID]. Verpasster Anruf um [time], [make] [model] ([MIA]/[NFM])

AT: Knd.-Nr: [sell_ID]. Verpasster Anruf um [time], [make] [model] ([MIA]/[NFM])

NL: Klantnr: [sell_ID]. Gemiste oproep voor [make] [model] ([MIA]/[NFM])

BE-NL: Klantnr.: [sell_ID]. Miste op [time] een oproep over deze [make] [model], uit ([MIA]) tier

BE-FR: N° client : [...]. Appel manqué à [time], [make] [model] ([MIA])

FR: N° client : [...]. Appel manqué à [time], [make] [model] ([MIA])

IT: SellID [sell_ID] - Richiesta telefonica senza risposta alle [time], [make] [model] ([MIA])

E-mail body:

Both e-mails will include the following commented out XML snippet in the e-mail body containing all the essential data related to the call and listing:

    <lead>
      <vehicle>
        <internalId>Test1234-5</internalId>
        <make>Skoda</make>
        <model>Citigo</model>
        <version>1.0 MPI Ambition DO NOT DELETE</version>
        <firstRegistration>05/2019 EZ</firstRegistration>
        <mileage>34678</mileage>
        <price>6729</price>
        <currency>EUR</currency>
        <fuel>Benzin</fuel>
        <power>44 kW</power>
        <transmission>Schaltgetriebe</transmission>
        <bodyColor>Grau</bodyColor>
        <conditionType></conditionType>
        <listingLink>https://www.autoscout24.de/angebote/-0ff4641b-cbe9-44a=7-aa18-66f1ee8f77a9</listingLink>
      </vehicle>
      <potentialBuyer>
        <name></name>
        <email></email>
        <phone>+385913342788</phone>
        <message></message>
        <country>www.autoscout24.de</country>
        <userDateTime>19.02.2024, 17:02:00</userDateTime>
        <webServiceGenerated>false</webServiceGenerated>
      </potentialBuyer>
    </lead> -->

AutoMatch uses an innovative AI solution to match buyers' requests with dealers offering similar cars, and sending a lead email to those dealers. This email looks very similar to an enquiry email that is usually sent from AutoScout24, with a different subject line and a few changes in the content. (Learn more about AutoMatch)

"From" e-mail address:
The dealer lead email will be sent from the e-mail address no-reply@rtm.autoscout24.com

Subject pattern:

Accepted call e-mails

DE: AutoMatch - Sell-ID: 12345678 - Einer unserer Nutzer sucht einen BMW X5 für 35.000€.

AT: AutoMatch - Sell-ID: 87654321 - Einer unserer Nutzer sucht einen Audi A4 für 20.000€.

NL: AutoMatch - Sell-ID: 98765432 - Een potentiële koper is op zoek naar een Mercedes-Benz C-Klasse.

BE-NL: AutoMatch - Sell-ID: 23456789 - Een potentiële koper is op zoek naar een Volvo XC60.

BE-FR: AutoMatch - Sell-ID: 34567890 - Un acheteur potentiel recherche un véhicule de Type Renault Clio.

FR: AutoMatch - Sell-ID: 34567890 - Un acheteur potentiel recherche un véhicule de Type Renault Clio.

IT: AutoMatch - Sell-ID: 45678901 - Un nostro utente sta cercando una Fiat Panda a 10.000€.



E-mail body:

AutoMatch dealer lead e-mails will include the following commented out XML snippet in the e-mail body containing all the essential data related to the listing and buyer details: Note: The vehicle section describes the matched dealer car (not the car that the buyer originally contacted)

<lead>
    <vehicle>
        <internalId>Test1234-5</internalId>
        <make>Skoda</make>
        <model>Citigo</model>
        <version>1.0 MPI Ambition</version>
        <firstRegistration>05/2019 EZ</firstRegistration>
        <mileage>34678</mileage>
        <price>6729</price>
        <currency>EUR</currency>
        <fuel>Benzin</fuel>
        <power>44 kW</power>
        <transmission>Schaltgetriebe</transmission>
        <bodyColor>Grau</bodyColor>
        <conditionType></conditionType>
        <listingLink>https://www.autoscout24.de/angebote/-0ff4641b-cbe9-44a=7-aa18-66f1ee8f77a9</listingLink>
    </vehicle>
    <potentialBuyer>
        <name></name>
        <email></email>
        <phone></phone>
        <message></message>
        <country>www.autoscout24.de</country>
        <userDateTime>19.02.2024, 17:02:00</userDateTime>
        <webServiceGenerated>true</webServiceGenerated>
    </potentialBuyer>
</lead>

To optimize and seamlessly integrate financing leads into the data and lead management systems of the dealers, AutoScout24 sends an XML with financing lead details, including user’s contact data and financing request information.To make sure the financing leads can be received and parsed correctly, LMS providers need to review their configuration setup based on the information provided below and make adjustments, if needed.

Key information to parse Financing Lead E-mails

"From" e-mail address: All financing request emails are be sent from the e-mail address no-reply@rtm.autoscout24.com

Subject pattern: The subject of all financing request emails is “Finanzierungsanfrage” E-mail body: Financing lead e-mail will include the following XML snippet in the e-mail body containing all the essential data related to listing, financing and consumer:

<lead> 
  <vehicle> 
<make>Opel</make> 
<model>Insignia</model> 
<version>GSI 2.0 ESD/20&quot;ALU/4X4/KAMERA/NAVI</version> 
<firstRegistration>2021-03-01</firstRegistration> 
<mileage>24300</mileage> 
<price>33250</price> 
<currency>EUR</currency> 
<fuel>B</fuel> 
<power>169</power> 
<bodyColor>Chilirot, Dach schwarz</bodyColor> 
<conditionType>U</conditionType>
<listingLink>https://www.autoscout24.de/angebote/-c4568615-19d1-4d7f-8468-d35147fb513e</listingLink> 
<internalId>Test1234-5</internalId> 
  </vehicle> 
  <potentialBuyer> 
<name></name> 
<email></email> 
<phone></phone> 
<address></address> 
<message>FinanceBoost Finanzierungsanfrage - Anzahlung: € 20.500,-;Laufzeit: 60 Monate;Schlussrate: Nein;Kreditbetrag: € 12.750,-;Mtl. Rate: € 252</message
<financingDownPayment>20500</financingDownPayment
<financingDuration>60</financingDuration> 
<preApprovalStatus>negative</preApprovalStatus
<financingContactPreference>email</financingContactPreference
<financingBank>CREDITPLUS</financingBank> 
<financingMonthlyRate>95.29</financingMonthlyRate
<financingFinalPayment>4000</financingFinalPayment> 
  </potentialBuyer> 
</lead>